SOLUTIONS
We offer our clients expert advisory and implementation services in the following areas
Artificial Intelligence
We work together to identify the impact of AI for your business, define achievable objectives and describe desired outcomes. We then design and implement individual AI solutions adapted to your needs.
Generative AI
We help businesses to implement Generative AI tools like LLMs, RAG, and Co-pilots across various use-cases, from ideation, to content creation, to complex documents summarization and search.
Conversational AI
We support you in building AI-based Virtual Assistants that predict users needs, sense their emotions, and deliver desired information that increase the users satisfaction in the next few time-steps.
Responsible AI
As the awareness surrounding AI continues to grow a number of ethical issues will also be considered. We help you to know the AI risks, and embed transparency during creation and use of AI products.
Recommendation Systems
We support you in building AI-based Recommendation Engines that predict customers' needs, generate personalized recommendations, and deliver real-time intelligent customer experience.
Predictive Analytics
We help you in evaluating available data, identifying required variables and developing predictive models using different algorithms.
our SUCCESS STORIES
Discover how we support our clients along their responsible AI journeys.
AI Powered IT HelpDesk Chatbot
Employees call IT HelpDesk at all times of day to get help with their problems. Many resolutions require personalized handling, but human agents were not always immediately available.
Solution
We introduced an AI-based chatbot that helps through 1st Level Support, freeing up human agents time to focus on more complex calls. The AI-Bot interact with users, predict their needs, sense their emotions, pull information from knowledge bases, run necessary backend processes, and deliver desired information that increase the users satisfaction in the next few time-steps.
Tools: Microsoft
IBM Watson Assistant for Customer Self-Service
Outdated IBM Watson Chatbots transferred too many calls to human agents, at tremendous cost to the company and its customer satisfaction scores.
Solution
We supported IBM Clients to move from Low-Complexity Chatbots to more Intelligent Virtual Assistants. The proposed Intelligent Virtual Assistants are based on:
- NLU
- Sentiment
- Personalities: Small-talker & Advisor
- Decision-Making Process
- Robotic Process Automation
Tools: IBM Watson
Intelligent Customer Experience
Aim is to offer customers more accurate recommendation and useful marketing campaigns that are perfect fit for personalized experience.
Solution
- Create Customer Insights from Interaction:
- Interests
- Engagement
- Curiosity
- Satisfaction
- Collaborate and Content-based Recommendation systems.
- Segmentation based on Customer Insights for Marketing campaigns.